Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"dc908cd8ea1e8a9b9205d61a2b7d295fb7e0a5cb_lout","branding":{"id":"10","key":"ps","name":"End User Support (Ankr)","portalBaseUrl":"/servicedesk/customer/portal/10","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/10/9","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#2e5dd1","headerLinkHoverBGColor":"#2e5dd1","headerBadgeColor":"#2e5dd1"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e4393167-b187-4000-91d6-dccddac3cd9d/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYzczMGUxZi0xODk4LTQwMWYtYTA0YS00MGFjNDYwZTE5MzIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU0MzkzMTY3LWIxODctNDAwMC05MWQ2LWRjY2RkYWMzY2Q5ZCI6WyJyZWFkIl19LCJleHAiOjE3ODQ1OTg4OTksIm5iZiI6MTc4NDU5ODI5OX0.Ik66-zmH_yrBPtdyVzUOr6PUkNliamx3NoBD6ohU0s0&client=0c730e1f-1898-401f-a04a-40ac460e1932&mode=fit","logoId":"e4393167-b187-4000-91d6-dccddac3cd9d","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Ankr support portal.","sharedPortalName":"Ankr Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"uk-UA":{"localeDisplayName":"Ukrainian (Ukraine)"},"en-US":{"helpCenterTitle":"Welcome to the Ankr support portal.","sharedPortalName":"Ankr Support","localeDisplayName":"English (United States)"},"zh-TW":{"localeDisplayName":"Chinese (Taiwan)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"zh-CN":{"localeDisplayName":"Chinese (China)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#2075e8","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/897d248e-875d-4321-af6a-2e5d33e2fc24/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYzczMGUxZi0xODk4LTQwMWYtYTA0YS00MGFjNDYwZTE5MzIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjg5N2QyNDhlLTg3NWQtNDMyMS1hZjZhLTJlNWQzM2UyZmMyNCI6WyJyZWFkIl19LCJleHAiOjE3ODQ1OTg4OTksIm5iZiI6MTc4NDU5ODI5OX0._VPpZHeBeVC9IwqJJE--YO7S-hKvcFDoOX_KffmliTY&client=0c730e1f-1898-401f-a04a-40ac460e1932&height=300&mode=fit","bannerMediaApiFileId":"897d248e-875d-4321-af6a-2e5d33e2fc24","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"10","key":"ps","projectId":10090,"serviceDeskId":10,"name":"End User Support (Ankr)","description":"<p>Welcome to Ankr's End User Support portal!<br> Use this as a go-to resource for requesting assistance from our support team.</p>","portalBaseUrl":"/servicedesk/customer/portal/10","onlyPortal":false,"reqTypes":[{"id":"333","name":"Account & Access","descriptionHtml":"","callToAction":"Account & Access","introHtml":"<p>Need help with your account? Report login issues, manage your API keys, or get help with your plan or team account here.</p>","icon":10504,"iconUrl":"https://ankrnetwork.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[160],"key":""},{"id":"199","name":"Billing and Payments","descriptionHtml":"<p>Complete the form to submit your request.</p>","callToAction":"Billing and Payments","introHtml":"<p>Seek assistance with payment and billing inquiries or request refunds.</p>","icon":10547,"iconUrl":"https://ankrnetwork.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[160],"key":""},{"id":"237","name":"Enterprise Grade Customers","descriptionHtml":"","callToAction":"Enterprise Grade Customers","introHtml":"","icon":10554,"iconUrl":"https://ankrnetwork.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10554","groups":[160],"key":""},{"id":"262","name":"RaaS Support","descriptionHtml":"","callToAction":"RaaS Support","introHtml":"<p>Technical issues related to Raas</p>","icon":10469,"iconUrl":"https://ankrnetwork.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[160],"key":""},{"id":"331","name":"Staking support","descriptionHtml":"","callToAction":"Staking support","introHtml":"","icon":10484,"iconUrl":"https://ankrnetwork.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[160],"key":""},{"id":"263","name":"Web3 API (RPCs) & AAPI","descriptionHtml":"","callToAction":"Web3 API (RPCs) & AAPI","introHtml":"<p>Having trouble with an RPC endpoint or the Advanced API? Report technical issues here.</p>","icon":10472,"iconUrl":"https://ankrnetwork.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[160],"key":""},{"id":"234","name":"AppChains","descriptionHtml":"<p>Please complete the form to submit your request.</p>","callToAction":"AppChains","introHtml":"","icon":10526,"iconUrl":"https://ankrnetwork.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""},{"id":"122","name":"Get In Touch","descriptionHtml":"<p>Complete the fields below to reach out to our End User Support team.</p>","callToAction":"Get In Touch","introHtml":"<p>Have questions or concerns about Ankr's products or services? Contact us for assistance.</p>","icon":10553,"iconUrl":"https://ankrnetwork.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[],"key":""},{"id":"243","name":"Neura Dev Support","descriptionHtml":"","callToAction":"Neura Dev Support","introHtml":"<p>Technical issues related to Neura</p>","icon":10675,"iconUrl":"https://ankrnetwork.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10675","groups":[],"key":""},{"id":"238","name":"Payment Dispute","descriptionHtml":"","callToAction":"Payment Dispute","introHtml":"<p>Used to create tickets for customers who have filed disputes through Stripe.</p>","icon":10540,"iconUrl":"https://ankrnetwork.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[],"key":""},{"id":"231","name":"Product Feedback","descriptionHtml":"","callToAction":"Product Feedback","introHtml":"<p>Feedback submissions from Ankr users.</p>","icon":10527,"iconUrl":"https://ankrnetwork.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"211","name":"Report an Issue","descriptionHtml":"<p>Complete this form to report technical issues or bugs you are experiencing with a product or service of Ankr's. To ensure the fastest and most efficient resolution of your issue, please provide as many details as possible in the fields below.</p>","callToAction":"Report an Issue","introHtml":"","icon":10549,"iconUrl":"https://ankrnetwork.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"228","name":"Request Account Deletion","descriptionHtml":"","callToAction":"Request Account Deletion","introHtml":"<p>File a request to have your account and data removed from our systems.</p>","icon":10522,"iconUrl":"https://ankrnetwork.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[],"key":""},{"id":"236","name":"Status Update","descriptionHtml":"","callToAction":"Status Update","introHtml":"<p>Automated updates for Ankr Status Hub, triggered by Grafana alerts.</p>","icon":10528,"iconUrl":"https://ankrnetwork.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"223","name":"Suggest a New Feature","descriptionHtml":"","callToAction":"Suggest a New Feature","introHtml":"<p>Suggest new features, ideas, or improvements for our team to consider.</p>","icon":10539,"iconUrl":"https://ankrnetwork.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""}],"reqGroups":[{"id":160,"name":"Get Help"}],"orderMapping":{"160":[333,263,331,262,199,237],"91":[262,237],"65":[122],"66":[122],"67":[122],"85":[122],"58":[122],"77":[331,263,211,223,199],"52":[122],"79":[122]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":10,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"EUS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYzczMGUxZi0xODk4LTQwMWYtYTA0YS00MGFjNDYwZTE5MzIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMTkyOTc3NjY0MiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg0NTk5NDk5LCJuYmYiOjE3ODQ1OTgyOTksImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.84_DXu3e_f0AWWWhf8pHV9byyzCtTumBK--BaF_5624","targetCollection":"upload-user-collection-1929776642","endpointUrl":"https://api.media.atlassian.com","clientId":"0c730e1f-1898-401f-a04a-40ac460e1932","tokenDurationInMins":20}},"sharedPortal":{"name":"Ankr Support","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}